7 Eleven - Customer Care Review
Update by user Dec 23, 2016
I received a nice letter from Corporate, along with 15 coupons for free items.
Update by user Nov 15, 2016
11/15/16 still waiting for Corporate to contact me...
Original review posted by user Oct 15, 2016
711 complaint 10.13.16
5033 Lee Highway, Arlington, VA 22207
The Rude Owner
First & foremost, I purposely asked the Owner if his Belly app was working. He said it hadn't worked in 2 or 3 weeks. I then asked about the 712 app. He said it was working.
When I got up to the register & showed him the 711 app, he refused to give me the free slurpee. He attempted to charge me $2.49. The pop tarts are 99 cents, of course I balked at his demand for $2.49.
The Owner proceeded to yell at me in a store full of people. He told me I didn't have any money and he told me not to come back because all I wanted was free merchandise.
I pointed out to that I did have money, but I was trying to take advantage of 711 app. And I told him, he just didn't want to honour his own 711 app.
The owner has no customer service skills and an anger problem.
Please see the attached pictures of the owner. He attempted to snatch my camera out of my hand.
Falls Church, VA. 22041
P.S. On the same day, at 9:50pm, I went to the 711 at 1131 S. George Mason Dr, Arlington VA 22204, and received a free slurpee using my 711 app with no problems.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of 7 eleven customer care. 7 Eleven needs to read this review and look into the issue (if any) according to poster's claims.