I tried to redeem my free coffee earned with my 711 app which It clearly stated that I was due. When it failed to scan, I was sent through 2 lines and then denied it.
There were numerous customers behind me and it was quite embarrassing. The coffee would only have to be thrown away. Why create a dissatisfied customer and also enrage all of the other customers in line as well? I called the Store Support center.
claim 96170129105829 4 TIMES!!! and have not received a call back, despite being promised a call from the field consultant within 24-48 hours. I asked for a call from the Market Manager as well. NO RESPONSE!!!
WAWA now will get my business. It is slightly less convenient, but I will gladly go out of my way, and knowingly pay higher prices if it means better service. 2220 Pleasure House Rd.
Va. Beach, VA 23455
Review about: 7 Eleven Mobile Application.
Reason of review: Other issue.
Monetary Loss: $2.
Preferred solution: Let the company propose a solution.
I liked: Always open.
I didn't like: Rudeness and inability to make a common sense business decision, Attitudes.